Customer Service FAQs

Delivery

Whenever possible, in-stock products will be dispatched within three working days.

Carriage is provided at no charge for all orders over £300 for the UK Mainland only. Non carriage paid orders for the UK Mainland are £10 per box.  UK Non-Mainland, Scottish Highlands, Northern and Southern Ireland are carriage paid for orders in excess of £450.  Non carriage paid orders for these destinations are £12 per box.  Overseas (Non-Irish) deliveries are charged at cost.

Contact Details

Please feel free to contact our office. Our hours are 9:00 – 5:30 Monday through Friday. We are conveniently in Northwest London, just off the North Circular opposite Ikea.

Malini Ltd

Unit 7A

Central Business Centre

London NW10 0UR

Tel: 44 (0)208 459 5865
Fax: 44 (0)208 459 8327
sales@malini.com

Ethical Trading

Malini takes the welfare of all of its staff and members of its supply chain very seriously. Both our Indian and Chinese factories are fully compliant with the Ethical Trading Initiative.

Feedback

We are always striving to provide the best products and service in the market. This effort is helped most by the insights we get from our customers. Please email us with your comments to sales@malini.com. Your feedback will be gratefully received.

Ordering

You can order any of the products on this site by submitting your shopping list through this website or by calling our office at 44 (0)208 459 5865. For easy to follow instructions on how to shop on this site, please click on this link. How To Buy

Out of Stock

We do our best to identify products that are out of stock. However, if any products selected are not in stock, you will be contacted and be given the option of substituting the item or placing it on backorder.

Pads

Unless otherwise indicated, all Malini cushions are supplied with either a fibre or duck feather pad. For ease of storage, these high quality pads are vacuum packed.

Payment

If you are a first time customer, your initial order is be serviced on a pro forma basis. Subsequent orders over £300 can be paid on account with a 30 day term. Payments can be made by cash or cheque.

Returns

In the rare case where stock is found to be defective, please contact the office so that we can arrange for a credit note. Goods ordered but returned for reasons other than a defect will be subject to a 10% restocking charge.

Showrooms

You are welcome to visit our showroom in Northwest London or in Shanghai, China.  Please call us at 44 (0)208 459 5865 for details and/or to set up a visit.

You are also able to view the Malini range at one of the many trade shows that Malini attends. Click on this link for a list of events and dates. Trade Shows

Terms and Conditions

Please click on this link to view our full Terms and Conditions. Terms and Conditions

Trade Customers

Malini provides wholesale supply to retailers. As such, we are not able to sell our products directly to members of the public. However, if you are not a retailer but would like to purchase Malini products, send us an email noting the area where you live and we will send you the details of stockists that carry our range. sales@malini.com

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